Careersat GlobalSign

Technical Support Representative

Greater Boston Area, USA

The Client Service Team ensures customer vetting applications meet the stringent security policies of the organization in a timely and professional manner. The team responds effectively and efficiently to support inquiries.

Key Responsibilities

The ability to apply procedure-driven tasks to process certificate applications, ensuring compliance with GlobalSign's strict security policies.
Communicate comfortably and clearly with customers from around the globe with tact and diplomacy while projecting a professional image.
Some interpretation of customer and organizational authentication guidelines may be required and the applicant must apply sound reasoning to reach decisions and be prepared to record and defend decisions made.
Researching, investigating and resolving customer technical issues.
Communicate and provide information internally and externally to establish and maintain excellent service to centralized support teams and other departments.
Maintain an accurate and up-to-date knowledge base.
Interpret instructions and issues arising and implement actions according to company policy and procedures.
A thorough understanding of all GlobalSign products.

Skills & Qualifications

Associates Degree or previous technical customer support experience.
English and French or Spanish skills are required.
Basic knowledge of PKI and SSL technology helpful .
Excellent written and oral communication skills.
Able to manage multiple priorities.
Sound organizational and interpersonal skills with a strong customer focus.
Good problem solving, analytical, and critical thinking skills.
Works well under pressure and meet deadlines.
Solid experience using CRM systems.
Extensive knowledge of Microsoft Office Excel and the Internet environment.
Must successfully pass a background check to achieve and maintain trusted employee status.

Please submit resumes with cover letter to careers@globalsign.com

GlobalSign is an equal opportunity employer

All applicants will be considered without regard to race, color, religion, sex, national origin, age, marital or veteran status; medical condition, disability; or any other legally protected status.

NO PHONE CALLS OR RECRUITERS PLEASE